Terms & Conditions

Conditions of Use

Welcome to the START-LONDON.COM website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

All personal data is collected and handled in line with English law and will not be sold to third parties.

If you have any questions or queries relating to these terms and conditions or the order you would like to place, please email our online customer service team at onlineshop@start-london.com

Once your order has been confirmed, we will not be able to make any changes.

Payment Options

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo and Paypal.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme.

Unavailable Items

The display of any item on our website is not an offer to sell and Start shall be under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.

Pre Ordering Items

Once a Trunkshow is closed and the pre order has been accepted by the designer we will be unable to make changes to the order, including size changes, style changes, quantities etc. As soon as the pre order has been placed it cannot be canceled unless the shipment is unavoidably delayed. Any delays, production changes or cancellations will be communicated to the customer via email as soon as the it is confirmed by the designer. All other cancelation are at the discretion of Start London.

All pre orders require a deposit of 50% of the full retail price. We reverse the right to make amendments to the end price upon receipt of the item to accomodate for changes in exchange rates, shipping charges and duty taxes.

Contact Us

For more information about purchasing on the Start-london.com website or any other questions you may have please contact; onlineshop@start-london.com